Connie was quick to offer solutions when my first flight was delayed. Knowing I wouldn't hit my connection in Chicago, Connie had a variety of options and ranked them according to what she thought was best to fit my needs. She changed the location of my rental car and helped me understand what I needed to do to change airline carriers. Through the 5 hour delay, Connie stayed in contact with me until she was able to confirm I was on the plane!
I wanted to let you know that Connie's customer service was top-notch and I am grateful to know she was so kind in doing so!
Knowing there is a time zone change I really feel Connie went above and beyond saying up after 11pm to ensure I was safe for my final flight. During the entire event, away from home, disconnected from family, I felt I had someone who truly cared about me and was tracking the safety of my every move! I arrived back in Madison last night and received a final notice that she was tracking my flights and saw I got back home!
River Bend Travel Agency is a US Travel Agency based in Hastings, Michigan. River Bend Travel Agency is located at 533 W State St, Hastings, MI 49058, USA.
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